Privacy Policy…

Privacy Policy

The privacy and security of your personal information is of paramount importance to us. This Privacy Policy outlines why and how we use any personal information we may collect about you when you enquire about or use our services. This is to keep you informed and give you confidence that your personal data is private and secure at all times, in accordance with the General Data Protection Regulation.

Scope
This Privacy Policy applies to 5 Care Services Ltd, registered in England and Wales Reg. no. 07397469 | VAT no GB 143080347
Reg. Address: 5 Care Services Limited, The Enterprise Hub, 34 Green Lane, Walsall, West Midlands, WS2 8HB

5 Care Services Ltd performs social work activities without accommodation for the elderly and disabled.

The words ‘we’, ‘us’ and ‘our’ all refer to 5 Care Services Ltd in this policy.

What Is Personal Information?
Personal information (or data) is any information that identifies you, for example, name, address, email address, phone number.

What Personal Information Do We Collect?
We collect only that personal data from you that we need to help us to help you with your enquiry or service. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

Personal Data Provided By You
The personal data you give us may include name, address, date of birth, email address, identification numbers, private and confidential information, sensitive information and bank/credit card details.

You can give us your personal data, for example, by corresponding with us by phone or email, by communicating them to us in person, by filling in contact forms on our website or by communicating them on social media.

Personal Data That Is Collected Automatically
We may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and if you access our website via your mobile device we will collect your unique phone identifier.
  • Information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

How Do We Use Your Personal data?
We will only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation. Below are the main uses of your data.

Service Delivery
Your personal data may be collected and used to help us deliver our service to you or answer any queries you may have about our services.

Marketing Communications
Email

We currently do not send out any marketing communications by email.

Testimonials
We publish testimonials given to us by clients on our website, on social media, in presentations, case studies and in other formats, which are available publicly. We will always seek your permission before we publish a testimonial you have given about our service.

Recruitment and Employment
In order to comply with our contractual, statutory, and management obligations and responsibilities, we process personal data, including sensitive personal data, from job applicants and employees.

Such data can include, but isn’t limited to, information relating to health, racial or ethnic origin, and criminal convictions. In certain circumstances, we may process personal data or sensitive personal data, without explicit consent. Further information on what data is collected and why it’s processed is given below.

Contractual Responsibilities
Our contractual responsibilities include those arising from the contract of employment. The data processed to meet contractual responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay; leave, maternity pay, pension and emergency contacts.

Statutory Responsibilities
Our statutory responsibilities are those imposed through law on the organisation as an employer. The data processed to meet statutory responsibilities includes, but is not limited to, data relating to: tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring.

Management Responsibilities
Our management responsibilities are those necessary for the organisational functioning of the business. The data processed to meet management responsibilities includes, but is not limited to, data relating to: recruitment and employment, training and development, absence, disciplinary matters, email address and telephone number.

Special Category Data
Sensitive Personal Data
The GDPR defines ‘sensitive personal data’ as information about racial or ethnic origin, political opinions, religious beliefs or other similar beliefs, trade union membership, physical or mental health and sexual life.

The service we offer sometimes requires that we collect, store and handle sensitive personal data. Sensitive data may be collected about our clients. Sensitive data about employees of 5 Care Services Ltd is in regard to HR issues (e.g. health issues, ethnicity) to take care of staff welfare and monitor Equal Opportunities, for example. In certain limited circumstances, we may legally collect and process sensitive personal data without requiring the explicit consent of an employee.

(a) We will process data about an employee’s health where it is necessary, for example, to record absence from work due to sickness, to pay statutory sick pay, to make appropriate referrals to the Occupational Health Service, and to make any necessary arrangements or adjustments to the workplace in the case of disability. This processing will not normally happen without the employee’s knowledge and, where necessary, consent.
(b) We will process data about, but not limited to, an employee’s racial and ethnic origin, their sexual orientation or their religious beliefs only where they have volunteered such data
and only for the purpose of monitoring and upholding our equal opportunities policies and related provisions.

Special category data is processed according to Article 9 of the GDPR.

Criminal Offence Data
Data about an employee’s criminal convictions will be held as necessary for HR purposes.

Personal data relating to criminal convictions and offences is processed according to Article 10 of the GDPR.

Do We Share Or Disclose Your Personal Information?
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Statutory & Contractual Disclosure
In order to carry out our contractual and management responsibilities, we may, from time to time, need to share an employee’s personal data with one or more third party supplier.
To meet the employment contract, we are required to transfer an employee’s personal data to third parties, for example, to pension providers and HM Revenue & Customs. In order to fulfil our statutory responsibilities, we’re required to give some of an employee’s personal data to government departments or agencies e.g. provision of salary and tax data to HM Revenue & Customs.

Third Party Services
5 Care Services Ltd uses third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
The third party data processors we use are as follows:

  • Accountant
  • IT Support
  • HR and Health & Safety
  • Staff Rostering

N.B. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

What Safeguarding Measures Do We Have In Place?
5 Care Services Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of organisational and technical security measures in place, including encryption, firewalls, anti-virus/malware, restricted access, data minimisation, data destruction procedures etc. For a full list of our safeguarding measures, please see our Data Audit.

Do We Transfer Your Data Outside The EU?
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. 5 Care Services Ltd does transfer and store personal data outside the EU. Some of our clients are located outside the EU and we use some products or services (or parts of them) that may be hosted/stored in non-EU countries which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”). Please see our Data Audit for details of the GDPR compliance of each of these systems.

Therefore, when you use our website/complete a website contact form/send us an email etc., the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by 5 Care Services Ltd to protect your data and comply with the relevant data protection laws.

Where we transfer personal information for the above reasons, we utilise the below safeguarding measures and mechanisms to ensure that your personal data is always safe and secure. We check that software providers are:

  • GDPR compliant
  • EU/US Privacy Shield certified
  • Compliant with EU standard contractual clauses

Nearly all our communication with clients located outside the EU is done by secure cloud technologies, which are protected by Privacy Shield certification, EU standard contractual clauses and GDPR compliance (as above).

Your Rights Right To Be Informed
You have the right to be informed of the data we hold about you and how we process that data. The security of your data is of paramount importance to us.

Right To Access You have the right to access any personal information that 5 Care Services processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
  • We will respond to your request within one month of receipt of the request.

Right To Rectification
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Right To Object
It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Right To Data Portability
It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a) The processing is based on consent or on a contract, and
(b) The processing is carried out by automated means.

Right To Erasure & Right To Restrict
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.

Rights In Relation To Automated Decision-Making & Profiling
We currently don’t use automated decision-making and profiling. But if we were to in the future, you have a right to be informed and to request to have a human reconsider automated decisions and profiling.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. For all requests as outlined above, please contact us as follows:

  • By email: parm@5careservices.co.uk
  • Or write to us at: Parminder Moore, 5 Care Services Ltd, The Enterprise Hub, 34 Green Lane, Walsall, West Midlands, WS2 8HB

How Long Do We Keep Your Data?
5 Care Services only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations, which are outlined in our Data Audit. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Cookie Policy
This website uses cookies. Cookies are text files placed on your computer, smartphone or other device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept (restrict or block) cookies and the above websites tell you how to remove cookies from your browser. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual. N.B. Restricting or blocking cookies may mean some of our website features do not function as a result.

Types Of Cookie
We use two types of cookie on our website:

Google Maps
Google sets a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.

General Cookies
This type of cookie is generated when you click on images and links. They help to track what you viewed on the website, giving you faster and more convenient access to the information you need when you revisit the website. N.B. Persistent (or permanent) cookies stay on your device after you have visited our website. These cookies help us to identify you as a unique visitor but do not contain information that could be used to identify you to another person. Persistent cookies also help our website to remember your information, preferences and settings when you visit them in the future.

Complaints
If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.

Changes To Our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 4th September 2018.

How To Contact Us
Please contact us if you have any questions about our Privacy Policy or information we hold about you:

  • By email: parm@5careservices.co.uk
  • Or write to us at: Parminder Moore, 5 Care Services Ltd, The Enterprise Hub, 34 Green Lane, Walsall, West Midlands, WS2 8HB

 

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5 Care Services Limited

The Enterprise Hub, Green Lane
Walsall
West Midlands
WS2 8HB

01922 626064

01922 630557

Emergency Out Of Hours

The office is open Monday to Friday from 9am to 5pm.

Emergency Out of Hours Contact No.

Walsall:

07715 497972

Staffordshire:

07539 237778